Terms

Last updated: 13th April 2026

These terms and conditions apply to the sale of goods by Synaxis Ltd trading as Synaxis (“Synaxis”, “we”, “us”, “our”) through our website synaxisequine.co.uk.

Please read these terms carefully before placing an order. By placing an order through our website, you agree to these terms.

Nothing in these terms affects your statutory rights.

1. About us and how to contact us

1.1 Who we are
We are Synaxis Ltd, a company registered in England and Wales under company number 17137114. Our registered office is Flat 1, 8 Chatsworth Road, Croydon CR0 1HA.

1.2 How to contact us
Email: hello@synaxisequine.co.uk
Postal address: Flat 1, 8 Chatsworth Road, Croydon CR0 1HA

1.3 How we contact you
We will contact you using the email or address you provided when placing your order.

1.4 Writing
“Writing” includes email.

2. These terms and who they apply to

These terms apply to both consumers and business customers unless stated otherwise.

You are a consumer if you are buying for personal use.
You are a business customer if you are buying in connection with a trade or profession.

3. Orders and contract formation

3.1 Placing an order
Your order is an offer to buy.

3.2 Acceptance
A contract is formed when we send you an order confirmation email.

3.3 If we cannot accept your order
We will notify you and refund any payment. This may be due to stock, pricing errors, suspected fraud, or delivery limitations.

3.4 Order number
We will provide an order number on confirmation.

4. Our products

4.1 Product descriptions
Images are illustrative. Packaging and appearance may vary slightly.

4.2 Nutritional supplements only
Our products are nutritional supplements. They are not veterinary medicines and are not intended to diagnose, treat, cure, or prevent disease.

4.3 Not veterinary advice
All information provided is general only and not veterinary advice. If your horse requires diagnosis or treatment, consult a qualified veterinary professional.

4.4 Palatability and variation
Horses vary in taste preference and response. We do not guarantee acceptance or specific outcomes.

4.5 Use and storage
You are responsible for following all usage and storage guidance.

5. Prices and payment

5.1 Prices
Prices are shown on the website at the time of order.

5.2 VAT
Our products are zero-rated for VAT where applicable under UK law.

5.3 Delivery charges
Delivery costs are shown at checkout.

5.4 Payment
Payment must be made in full before dispatch.

5.5 Pricing errors
If a pricing error occurs, we may correct it or cancel the order and refund you.

6. Delivery

6.1 Delivery area
We deliver to locations shown at checkout.

6.2 Dispatch timing
Orders for in-stock items are typically dispatched the following working day.

Pre-order items are dispatched in accordance with the estimated timelines provided at the time of purchase.

6.3 Delivery times
Delivery estimates are not guaranteed.

6.4 Delays outside our control
We are not liable for delays caused by events outside our control, but we will keep you informed.

6.5 Responsibility for goods
Risk passes to you on delivery.

6.6 Ownership
Ownership passes once payment is received in full.

6.7 Failed delivery
If delivery fails due to incorrect details or absence, re-delivery costs may apply.

7. Pre-Orders

7.1 What is a pre-order
A pre-order allows you to reserve a product from an upcoming production batch before it is in stock.

7.2 Payment
Full payment is taken at the time of placing a pre-order in order to secure your allocation.

7.3 Estimated dispatch
Estimated dispatch dates will be clearly stated on the product page at the time of purchase. These dates are estimates only and are not guaranteed.

7.4 Delays
We will make reasonable efforts to dispatch pre-orders within the stated timeframe. However, delays may occur due to manufacturing, supply chain, or shipping factors outside our control.

7.5 Cancellation before dispatch
You may cancel a pre-order at any time prior to dispatch for a full refund.

7.6 If we cannot fulfil your order
If we are unable to fulfil your pre-order, we will notify you and issue a full refund.

8. Your right to cancel (consumers)

8.1 Cooling-off period
You have 14 days from delivery to cancel your order. We voluntarily extend this to 30 days as a commercial courtesy. This does not affect your statutory rights.

8.2 Pre-orders
For pre-orders, you may cancel your order at any time prior to dispatch for a full refund.

8.3 How to cancel
Email: hello@synaxisequine.co.uk

8.4 Returning goods
Goods must be returned within 14 days of cancellation.

8.5 Return costs
You pay return costs unless goods are faulty.

8.6 Condition
We may reduce refunds if goods are handled beyond what is necessary.

8.7 Exceptions
No right to cancel for:

• personalised goods
• unsealed goods for hygiene reasons
• goods mixed with others after delivery
  

8.8 Refunds
Refunds are processed within 14 days of receiving goods back or proof of return.

9. Faulty or incorrect goods

If goods are faulty, damaged, or not as described, contact us at hello@synaxisequine.co.uk.

We will provide a remedy in line with your legal rights and cover return costs where appropriate.

10. Returns

Returns address:
Synaxis Ltd
Flat 1, 8 Chatsworth Road
Croydon CR0 1HA

Contact us before returning goods.

11. Subscriptions

11.1 Recurring payments
By subscribing, you authorise recurring payments.

11.2 Changes
We may change pricing or terms for future orders.

11.3 Managing subscriptions
You may pause, amend, or cancel your subscription up to 3 days before the next dispatch date.

11.4 Failed payments
Subscriptions may be paused if payment fails.

11.5 Product availability
If a product becomes unavailable, we may suspend or cancel the subscription.

12. Our right to cancel

We may cancel orders due to:

• failed payment
• suspected fraud
• incorrect information
• operational or legal constraints

Refunds will be issued where appropriate.

13. Limitation of liability

Nothing in these terms excludes liability where unlawful, including:

• death or personal injury
• fraud
• statutory consumer rights

For consumers:
We are liable for foreseeable loss only.We are not liable for business losses.

For business customers:
Liability is limited to the value of the order.

14. Product use and responsibility

14.1 Feeding guidance
Guidance is general only.

14.2 Suitability
You are responsible for determining suitability.

14.3 Competition rules
You are responsible for compliance with competition or regulatory rules.

15. Privacy

We process personal data in accordance with our Privacy Policy.

16. Website use

All content is owned by or licensed to us.

You may not copy or use it commercially without permission.

We do not guarantee uninterrupted website availability.

17. General

We may update these terms at any time.

If part of these terms is invalid, the rest remains in force.

These terms are governed by English law.

Model Cancellation Form

To: Synaxis Ltd, Flat 1, 8 Chatsworth Road, Croydon CR0 1HA, hello@synaxisequine.co.uk

I/We hereby give notice that I/We cancel my/our contract of sale of the following goods: [insert goods]

Ordered on / received on: [insert date]

Name: [insert name]

Address: [insert address]

Signature (if on paper): [insert signature]

Date: [insert date]